Log into the AIS website and land at the main dashboard. Located here are charts that provide a fast and precise insight to important data. Included on this page is a Key Performance Indicator pie chart, Average Survey Results grid, Overall Use Again pie chart, Use Company Again by location, and the Question Breakdown bar graph.
Everyone knows that claim expenses come off of the bottom line, and this is a tool to help identify exactly where those expenses are coming from. Many companies have the claim dollar expense information on hand but no good solution for running reports on that data. With our Claims Dashboard you can work on lowering claims expenses and increasing profits.
Trend Analysis Dashboard
Being able to view data over a specified period of time gives the ability to quickly understand how your company is doing during that time. Below those graphs is our Driver Summary. Some clients use this tool as an incentive based system for bonuses or for assigning preferred work to the drivers.
All of the individual surveys that populate all charts and reports are located here. They all can be organized by date, column heading, and searched by keyword or number. Also, a deficient survey result page shows all surveys that fall below your predetermined standard.
AIS provides six standard reports that include Quality Performance Summaries and by Detail for drivers, customer service representatives, and client. Our Advanced Reporting tool allows the user to run and save customized reports from any provided data element.
Being able to identify how well an individual is performing allows companies to reward or help those staff members improve in areas where it may be needed. Our scorecards that include (but are not limited to) drivers, customer service representatives, bookers, haulers, or individual agents.
AIS provides a claim management product that lends itself to any sized company. Easy to use functions like a free form comment sections, automatic check requests, and an image center help to make claim management simple.
Whether your company works with national accounts, COD moves, a national van line, or the government, everyone uses their own survey format. No matter the different rating scales AIS has the ability to map those surveys and put them into one place to give a full picture of your companies quality performance.